Accenture says consumers are warming to AI shopping agents

AI News reported on Accenture’s 2026 Consumer Pulse Research, a 25,590-consumer survey across 16 countries that found growing willingness to use AI agents for shopping tasks. The survey said 74% of respondents would allow agents to handle routine work such as negotiation, complaint resolution, subscription renewal, and reorders, while smaller shares would let agents make or complete purchases within limits. The finding adds a demand-side view of agentic commerce to the feed’s existing payment and retail-agent coverage.

Key details: Published June 15, 2026, Accenture surveyed 25,590 consumers across 16 countries, 74% would let AI agents handle routine shopping-related tasks, 71% expect generative AI to influence at least half of their spending decisions over the next year.

Continue swiping for more AI Brief stories.