Cigna commits $100M to AI-powered specialty pharmacy program

Economic Times, citing Reuters, reports that Cigna's health-services unit Evernorth launched Pharmacy Forward, an AI-powered specialty pharmacy program supported by a $100 million investment through 2028. The program starts with Accredo and uses AI to integrate clinical data, generate summaries, reduce clinician documentation time by up to 50%, and speed prior authorization. Evernorth expects the program to generate about $400 million in value by the end of 2028 and plans to expand the capabilities across other pharmacy operations.

Key details: Pharmacy Forward is backed by $100 million through 2028, Cigna says it can reduce clinician documentation time by up to 50%, Evernorth expects about $400 million in value by the end of 2028.

Why it matters: Healthcare AI is moving into measurable administrative workflows where time saved, authorization speed, and value targets can be checked.