Kapture CX raises $10M to expand AI customer-service tools

Economic Times reports that customer-experience software company Kapture CX raised $10 million led by Bajaj Finserv Ventures. The article says the fresh capital will be used to deepen Kapture's AI capabilities and expand its enterprise customer base across North America, the Middle East, and Southeast Asia. The useful signal is smaller than 8090's round but still relevant: vertical SaaS vendors are raising growth capital by tying customer-service expansion directly to AI deployment rather than experimentation.

Key details: Published June 30, 2026 by Economic Times, Kapture CX raised $10 million, Bajaj Finserv Ventures led the round, The company plans to deepen AI capabilities and expand in North America, the Middle East, and Southeast Asia.

Why it matters: Customer-service AI is moving from pilots into funded vertical software expansion, especially for vendors selling into global enterprise support teams.