Forrester says most enterprises cannot operationalize agents

ITPro reported on Forrester research showing that three quarters of enterprise leaders are adopting agentic AI, but only a small minority are using it operationally beyond chatbot-like deployments. The report identifies orchestration, governance, data foundations, and trust as blockers. It also argues that agentic AI should be treated as a distributed system rather than a chatbot feature.

Key details: Published June 11, 2026 at 14:18:14 UTC, Forrester found many enterprise agent efforts remain in pilots, The report frames orchestration, control, and trust as core blockers, The story says agentic AI should be treated as a distributed system, not a chatbot feature.

Why it matters: The agentic AI gap is now operational: companies want agents, but many lack the control plane, data readiness, and trust mechanisms needed to run them in production.